Paybotic Customer Support for Partners

At Paybotic, we value customer service and know it impacts whether or not clients will choose to work with a business in the future. This is especially true in the dynamic and highly competitive legal cannabis market, particularly for any dispensary. Thankfully, Paybotic offers prompt and efficient customer support services to our agents and their merchants.

Our experienced team of financial experts and technicians can quickly diagnose and resolve issues merchants may be experiencing with their equipment or accounting numbers. We are ready to serve clients in a variety of locations and time zones with our 24/7 customer support that will be available as a standard part of our partnership.

Online

Our customer support team utilizes live chat technology on our website to maintain availability at a moment’s notice. We prioritize responses based on order of receipt, but also strive to reply to all clients and partners promptly. Our experienced team members are highly responsive and will work diligently to ensure any issue is resolved in a timely and thorough manner.

Phone

For those that prefer phone communication, Paybotic offers a dedicated customer support line. Once connected, a Paybotic representative will walk you or your merchants through the troubleshooting process in an attempt to resolve the issue. This step-by-step direction is a great option for new partners or those that are not as tech-savvy.

Email

Our support email is top-of-the-line responsive. We have a turnaround rate of less than 6 hours after the initial email request. This is the most convenient way for us to help you with accounting, reconciliation or any escalated support requests. 

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